Subscription downgrade not syncing, but real values correct
CentOS 7.2 64 bit, 12.5.30, latest version Active subscription: 500 MB mailbox size, but no mailboxes, only redirects. New subsription: 10 MB mailbox size. Changing subscription to new subscription...
View ArticleUpdate failed
Hi, I need to update an old version of Plesk (12.0.18 Update #69 ) but when I try using the "install now" command on the main screen I see an ERR_EMPTY_RESPONSE on that page:...
View ArticleReceiving panel update mails since Onyx launch
Hi, We have +/- 20 servers running Plesk 12.5.30 Update #53. Since last week (aka the official release of Plesk Onyx) we receive daily "The Panel was successfully updated at SERVER.TLD" messages from 7...
View ArticlePlesk Backup Manager download large backup files takes to long!
I'm experiencing an issue when downloading large backup files. When I click download, the request takes so long that I'm presented with a timeout error. Within the tmp directory, the [random].tar file...
View ArticleRestoring: scheduled error
Hi, I have make a restore today all went good but i received this error: WARNING: (Restore domain object 'domain.tld') Execution of /opt/psa/admin/bin/backup_restore_helper --restore-subscription...
View ArticleProblem Php 7 and ionCube
Hi, after I setted php 7 on my plesk panel 12.5 and after I opened my site I receive this error: Site error: the file /var/www/vhosts/MYSITE/httpdocs/index.php requires the ionCube PHP Loader...
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Error SMTP cannot connect OUTLOOK
Hi, When I try to login from outlook the following error happens: In some computers it works (From the office IP) perfectly but others don't (outside of the office). Are they any reason, why it doesn't...
View ArticleDIGEST-MD5 issues
Hello, We appear to be having problems with some users authenticating with DIGEST-MD5 on Dovecot. It seems to be Android phones with the latest update Marshmallow that are are having the issue. They...
View ArticleMailserver Migration
Dear all! Status Quo: Debian 7 Rootserver running Plesk 12.5 serving >10 customer domains including mail services. DNS is externally hosted, no PLESK DNS is used. I want now to migrate to a new...
View ArticleEscaping characters since last update
We are running plesk 12.5 on centos 6.5 OS. Since one of the last updates we receive various complaints about characters being escaped. From one customer we received a question why all "enters" are...
View ArticlePlesk 12.0.8 incorrectly generating /etc/postfix/sasl/smtpd.conf
I haven't been succeeding in connecting to my mail server using an imap client (I'm trying to use gmail app on Android to connect to my mail server via imap), but I have just found the error and...
View Articlephp7 and memcached - again
Hello, I have been struggling for a while to install memcache extenstion to php and I'd like some guidance, please. Memcached runs, but the extension on php 7 is uncomplete. For instance, I can't...
View ArticlePlesk 12.5 MySQL 5.7 Upgrade Possibility?
Nice update on the PHP7 incorporation! Anyone know if there is any chance we'll see a major MySQL upgrade anytime soon? WordPress is going to leave 5.1.x behind before too long — they are already...
View ArticleHire Plesk Professional/priority support from Parallels Support Team
Hi guys, I am currently running two dedicated servers with Plesk 12.5.x with the option to update to Plesk Onyx. Therefore, I would like to hire an expert or even better order the priority support from...
View Article[PPPM-5406] Critical backup routine issue when storing to remote server
Hello, we detected a critical bug in the backup command routine of Plesk 12.5 on Debian when storing backups to an external FTP server. We had the issue, that our remote server disk runs out of memory...
View ArticleManually Activate Plesk?
I use OVH: I installed ubuntu (14.04 LTS) plesk package a while back. Then, when I finally wanted to use plesk i got a 403 error when accessing it at port 8443. OVH explained to me that i never...
View ArticleEmails sent to host rejected (550)
Hi. All emails sent to my host managed by plesk suddenly are rejected. This is a sample message Technical details of permanent failure: Google tried to deliver your message, but it was rejected by the...
View ArticleCan't locate Session.pm
i try to install script xfilesharing but i have this error when i setup with 500 error Can't locate Session.pm in @INC (@INC contains: Plugins Modules /var/www/vhosts/
View ArticlePlesk 12.5 -> Onyx update problem
Hello, I recently tried to update from Plesk 12.5 to the new Onyx release, but I encountered a problem. There is something with a missing dependencie, but the dependencie is installed....
View ArticleNot signed with DKIM
Hi, I turned on DKIM for domain I'm planning to use. I added to DNS records 1:1 like from DNS setup in plesk View attachment 11930 This is on our AutoDNS panel View attachment 11931 But When I'm send...
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